Completing the following steps will save you time (and in some cases money), ensuring you’re ready to begin sending messages on healthTxT! 

IMPORTANT: Distribute this article about message length restrictions to anyone using healthTxT in your organisation 

How do get across your message with the shortest number of characters to manage your costs.

• Understand how concise you can be in your messages to your recipients. When you compile a message to send, the length of the message you use, aligns to how much you are charged to send that message.  For a message to be charged as one message charge, use character count of 1-160 characters in length.  If the message goes above this character count the message can double or triple the cost. Please read the support documentation on character length.

Update your settings 

• Settings are important in making sure your messages are sent correctly – this article will help you understand your settings. 

Are you sending the same kind of messages on a regular basis? 

• You’ll need to set up templates - learn how to set up templates here. 

Are you messaging the same people on a regular basis? 

• Creating Contacts and Groups will save you time – learn how to do this here. 

Do you want to send messages from your emails? 

• You’ll need to set up Email2SMS service- learn more about this here. 

Do you need to send messages in the future, or on a regular basis (eg. Monthly)? 

• You’ll need to understand how scheduling works - learn how to schedule messages here. 

Are there other people in your organisation that need to send messages or find ways for your business to be more efficient? 

• Our client team can undertake a workshop with your business and internal stakeholders to understand how you communicate with your customers now and demonstrate ways to improve efficiencies.  Talk to your Client director today or contact us directly for assistance here. [submission online form on spark health asking for someone to contact]

Do you want to send links or documents in your text message? 

• Using attachments will allow you to do this – learn how to add these to your message here.