Message Delivery Statuses

When you send a message, you may want to check that the message has been delivered to the recipient. This can be viewed in the Reports section of eTXT.

It's important to know what happens when a message is sent. Once you hit the 'send' button:

1. The message gets passed from eTXT onto the carriers (eg. Spark, Vodafone, 2 Degrees) using our gateway
2. The carriers pass the message onto the handset/phone
3. The handset sends a 'delivery receipt' back to the carrier to let them know it has received the message
4. The carrier passes the delivery receipt back to eTXT
5. The sent message changes status to 'Received'

There are 11 different delivery statuses you can get:

Sent: The message has been passed on from eTXT to the carriers, but eTXT hasn't received the delivery receipt saying that the message was delivered

• Just because a text says 'sent', it doesn't mean it hasn't been received. Sometimes the handset can receive the message, but a delivery receipt didn't get sent back

Unreachable: When sending to incorrect/no longer in use numbers

• If a message has this status, you'll need to follow up with the recipient over phone or email to get their correct details

Reject: The gateway is rejecting or not recognizing the number

• You'll want to double-check the mobile number is correct. If so, send an email with the mobile number and message content to mobiledirect@spark.co.nz and they'll be able to investigate this

Expired: eTXT will try send the message for 24-72 hours before it gives up and will Expire.

• Usually this is caused by a person's phone being turned off or out of service for that period of time

Disallowed: If a user tries to send a text to a number they are not authorised to

• Example: Restricted Contact accounts trying to send to number not in existing contact list

Not received: When sending to incorrect/no longer in use numbers

Received: The message has been sent and the handset has sent back confirmation that the message was delivered

Queued: Generally due to slow connectivity, either the message gets sent out if issue resolved in time, else the queued message might end up in any of the above fields

Blocked: The number is on your Blocked Numbers list, so the message cannot be sent. You can view this under Contacts > Blocked Numbers

• If you'd like to remove someone from your Blocked list, please provide written confirmation that they have agreed to receive messages again

Error: Caused by either bad network connectivity or the gateway not responding

• Check your internet is working as it should, and if so then contact mobiledirect@spark.co.nz

Inadequate funds: Not relevant for eTXT as all accounts are post-paid